A compounding social technology for an organization: blameless post mortems.
- A compounding social technology for an organization: blameless post mortems[bh].
- The default assumption is it's no individual's fault, it's the system's fault.[bi]
- This means people have no incentive to hide what really happened.
- When it's laid bare, it's easy to see how to improve the system to avoid that problem in the future.
- You add on a systemic fix that compounds in value, because you implement it once and it prevents that class of failure going forward.
- The one problem with this system: historically the main tool was adding more bureaucracy.
- In many cases it was too hard to construct specific mechanistic software to do the cognitive labor.
- If it requires judgment calls, it required humans in the loop… which required bureaucracy.
- But now, LLMs can do some levels of judgment automatically, with no humans in the loop.
- So now you can solve discovered problems by distilling new AI automation.
- This is one of the cores of StrongDM's insight on compounding power of AI automation.