"'Slack' is the space afforded to the peripheries so they can innovate and encounter and be shaped by the liminal / exterior.
But most capitalist/McKinsey optimized operational disciplines create dendritic structures that suck the slack out from the edges as waste.
This destroys the capacity of the organization to actually learn and adapt from the field.
Furthermore it destroys any sense of enchantment or organic interaction.
All users are faced with an impenetrable façade of commoditized end-effector units, and they are thus interpellated into understanding that they, too, are merely commoditized sources of money and data (and 'attention')."