It's easier to synthesize suggestions than to automate behaviors for users.

· Bits and Bobs 12/9/24
  • It's easier to synthesize suggestions than to automate behaviors for users.
    • A lot of companies are focusing on automating annoying tasks like booking a flight.
      • But those have significant downsides if you get them wrong!
      • If the system books the wrong non-refundable $1000 flight for you, that's a huge deal.
    • But what's more useful is gathering a lot of data for the user in one place and sifting through it to help present the user with high-quality options that they can then execute themselves with a few clicks if they like them.
    • That way you get the benefit of the patience of the AI system sifting through details, but still rely on the intention and execution of the human.