Modern society optimizes the humanity out of interactions.

· Bits and Bobs 2/23/26
  • Modern society optimizes the humanity out of interactions.
    • I ordered a couple of TVs from Costco.com.
    • Our primary office is unit 222, but we wanted them dropped off in unit 224.
    • The delivery contractor told us that he was personally liable if he delivered to the wrong address.
    • Due to that he felt like he was put in an awkward position.
      • What he wanted to do for us as a human was dangerous for him as an employee.
    • Some MBA somewhere thought that making the employee have personal liability would align incentives better.
    • But it does so by taking already marginalized people and pushing them even harder into the meat grinder.
    • The person who made the policy doesn't have to deal with the awkward, inhuman interactions in person.