The rate of bugs users experience in a system declines proportionately with use.

· Bits and Bobs 9/8/25
  • The rate of bugs users experience in a system declines proportionately with use.
    • Each touch of the system is a time where a user could leave and never return, or file a bug that is fixed.
    • In the former case, the system now has one fewer user, so less energy that might fix the bug… but also less likely that bug is experienced.
    • In the latter case, the bug gets fixed, and is now improved for all future interactions.
    • Even a small chance of leaving or filing a bug that actually gets better, but every touch has that tendency, so if the functionality stays the same it gets better.