The world is inherently complex.

You can either deny it and get smacked in the face, or look at the world as it is and say "ok what now, how can we make big great things happen despite the inherent complexity"

If you think a problem is complicated but it's complex, when it fails you'll think "someone must have gotten evil, incompetent, or lazy".

But maybe there is no villain!

You creating a villain shifts the responsibility for understanding to someone else and away from yourself.