This week I heard a story about the hollowness of current corporate customer service.

A customer was on the phone with a customer service rep (a real human) who was following the script closely.

The customer, frustrated, said, "Please don't give me the AI, I want to talk to a real human, please."^[dr]

Even if it's a real human, if it's within a strict system, it can feel just as inhuman.

Just because a system has humans in the loop doesn't mean it isn't inhuman.