When someone's frustrated, instead of pushing back (which riles them up) or validating them (which doesn't encourage them to change), ask questions and seek to understand.

· Bits and Bobs 3/17/25
  • When someone's frustrated, instead of pushing back (which riles them up) or validating them (which doesn't encourage them to change), ask questions and seek to understand.
    • By asking questions sometimes you can nudge them and they unpack their own underlying problem.
    • Meanwhile you're engaging so they feel heard and held.