A conversation I had a few years ago at Google with a VP who had joined from outside straight into the Office of the CEO.

"Let me guess how you see Google. You were told that this was a place full of smart, hard-working, collaborative people. But it turns out that they're actually lazy back-stabbing toddlers," I said.

He nodded enthusiastically.

"Let me suggest a reframe. These people really are smart, hard-working, collaborative people. And yet they're behaving like lazy, back-stabbing toddlers. What is the hidden force that is causing that to happen?"