From other episodes
- A customer who converted from unhappy to happy is more loyal.2026-10-12
- Every system gets pulled towards shorter and shorter term optimization, in proportion to the amount of friction.2026-09-28
- Competition gets hotter as information flows faster.2026-06-01
- For dangerous APIs, it used to be possible to reduce the harm by increasing the friction.2026-05-04
- The OODA loop of software development is now hour-to-hour.2026-04-20
- We live in the age of Cacophony and Chaos.2026-04-13
- The tension between past you and future you is directly demonstrated in the insight that "It's never urgent to plant a tree,"2026-02-23
- An ad hoc change management process can break a team's OODA loop.2026-02-16