People are acting like chatbots is the UX for the AI era.
- People are acting like chatbots is the UX for the AI era.
- But it will just be a UX.
- Chatbots are like UNIX terminals.
- They're eternal but not universal or mainstream.
- Chatbots were the first breakthrough UX where users could look at it and instantly "get it".[acc]
- The only reason chatbots look like the UX is it's the most obvious demo and the models have so much excess quality that it can be compelling on its own.
- But they also cement the wrong mental model: "LLMs are just like a person, but virtual."
- That vastly misunderstands what LLMs are, what they can do, how they could be used.
- LLMs are an alien brain.
- They can do things no human could do; they fail to do some things that any human could do.
- The chatbox mental model is the "original sin" and puts us in the catchment basin of lines of thought like "think of chatbots like employees to do work cheaper than humans."