Scale hollows everything out.
At a small scale you don't think about the nice touches cost, you just do them.
For example, if you have an individual home you rent on Airbnb, you of course stock the kitchen with the basics.
But say that you're a multinational corporation with hundreds of vacation condos you own and rent out.
How much does it cost to have vegetable oil in each of a thousand units?
Now it's above the Coasian Floor.
You must think about it.
The question you ask yourself is: "would not having this make customers noticeably less likely to choose to book again in the future?"
The costs are legible; the benefits are illegible, so the cost cutting dominates.
Each individual nice touch clearly isn't load bearing on its own, so you cut it from the budget.
But together, all of the little touches were load bearing, making the rental feel more soulless, not the kind of a thing the user might want to return to.