Top down control of a complex open ended product has to be done by things like enumerated Critical User Journeys.
- Top down control of a complex open ended product has to be done by things like enumerated Critical User Journeys.
- But CUJs are linear; it's impossible to capture the combinatorial feature set of the system.
- It's like a random subset of spaghetti in the bundle of pasta.
- All of the paths that aren't covered by CUJs rot.
- This can easily lead to most of the product rotting while the part the product owners measure seems to be doing better than ever.
- An emergent system can easily be constructed where caretakers who intrinsically care and are given space to follow their gut gives great results
- The only downside is you can't prove it will work, or structure its output.