If you overextend your formal authority beyond what your informal authority allows, you'll be in dangerous territory.
- If you overextend your formal authority beyond what your informal authority allows, you'll be in dangerous territory.
- For people to listen to your authority they have to believe it is legitimate.
- If you overextend your formal authority, then people will disengage, or possibly even exit.
- People will not freely give their discretionary effort if they don't believe.
- You can't force someone to believe.