Larger organizations are much more insulated from ground truth.

They have more volume per unit surface area than smaller organizations.

Many more interactions are inside the bubble than outside of it.

It's where the organization meets the external world that ground truth is found.

A 50,000 person organization with billions of dollars of revenue a year can be insulated from the ground truth for a very long time.

A 5 person seed stage startup can't be insulated from the ground truth for very long at all.