There's a tension between perfectly bespoke and consistent for everyone.
- There's a tension between perfectly bespoke and consistent for everyone.
- The tension between being the same and being different.
- How much you should optimize for sameness has to do with the expected rate of surprise.
- If you're in a mature business, where you have little surprise, you should optimize for scalability and consistency.
- If you're in an immature business, you should keep your processes more loose.
- A kind of simulated annealing.